Legal document
Refund Policy
You are not charged during your free trial. If you have any questions, write to us.
14-day free trial
Every new subscription begins with a 14-day free trial. You will not be charged during this period — payment details are only required when the trial ends.
Right of withdrawal — EU consumers
Users located in the European Union have a 14-calendar-day right of withdrawal from the date of purchase under Directive 2011/83/EU on consumer rights. The right of withdrawal is lost if the download of digital content or the active use of premium features has begun and the user has explicitly agreed to this before payment. If you believe you could not clearly exercise your 14-day right of withdrawal due to the combination of trial and purchase, please contact us — we review every case individually.
Purchases made through platforms
Purchases made through the iOS app are handled by the Apple App Store. Refund requests must be submitted through Apple's own refund process: support.apple.com/en-us/118223 For Android, payments are handled by Google Play Billing. Refund requests can be submitted through the Google Play Store Help.
Requesting a refund from us
If you are entitled to a refund under the above, write to us at: hello@menoup.app Please include: • The email address used to register • The date of purchase • The reason for the refund request We respond to all requests within 3 business days.
Partial refunds
Partial refunds (e.g. for unused months on an annual plan) may be granted on a case-by-case basis. Each request is reviewed individually.
Cancelling your subscription
You may cancel your subscription at any time — you will retain access to premium features until the end of your current billing period. Cancelling on iOS: App Store → Apple ID → Subscriptions Cancelling on Android: Google Play Store → Subscriptions Cancellation does not trigger an automatic refund, but no further billing cycles will begin.
Policy changes
We may update this refund policy from time to time. In case of significant changes, we will notify you within the app. Last updated: 28 June 2026.
Contact
For refund-related questions, contact us at: hello@menoup.app